FAQs
Order & Shipping
How Long Does It Take for Me To Receive My Order ?
All orders are processed once the payment is received, not when the order was placed. Orders take 3 to 5 business days to process, excluding weekends and holidays. In case of delays due to product unavailability, we will email you with the expected shipping date. Orders typically arrive in 1-3 business days from the date shipped.Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update
How Do I Change My Shipping Address ?
If you need to change or correct your address, email us at support@ginspirehealth.com immediately. Shipping address changes are possible only if the order is still processing. Once an order is processed for shipping, we cannot modify it.
Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 20% discount on a future transaction.
How Do I Track The Status of My Order ?
Will My Items Come in One Package ?
If your order includes a mix of Hormones and Peptides, you will receive separate packages. This means you might get two tracking numbe
If you receive an incomplete order, contact us right away with a photo of the received items. We’ll verify if your order is arriving in separate parts.
Return , Refund & disputes .
What Is Your Refund Policy ?
Due to the nature of prescription medication, all sales are final and can not be returned / refunded for any reason, including items that are unopened.
I Received The wrong item ,My Order Arrived Damaged/Incomplete
To address the issue, kindly email us at support@ginspirehealth.com with the following information:
A clear photo of the item/s you received, highlighting the problem.
A photo of the packaging displaying the tracking number.
If the issue applies to multiple shipments (more than 1 package), please send separate photos for each, as instructed.
Notifying us about any order issues within 7 days from the delivery date is essential. Beyond this timeframe, we won’t be able to work toward a solution with you.
Chargebacks
Chargebacks initiated by a credit card issuer are treated with utmost seriousness. In line with our commitment to preventing fraud, any chargeback will lead to the client being added to our no-sell list. If you encounter any problems with your order, please don’t hesitate to reach out to us for assistance at any time.
Payment Disputes
Before reaching out to your bank or payment processor, we kindly request that you first contact us at support@ginspirehealth.com in case of a payment dispute. Many issues can often be resolved more efficiently through direct communication with us. It’s important to note that, similar to chargebacks, we take payment disputes seriously and they may lead to the client being added to our no-sell list
Consent
Consent
Confirmation of Understanding
It is critical that you have read and understood these instructions and will adhere to them.
Consent
– The Peptides that you are prescribed must be used only for yourself
– You must adhere to the instructions provided in this consent form, on the “instructions” section of – the website and also in the packaging
– You must administer subcutaneously ONLY as per the prescribed method
– By purchasing, you give permission for the Ginspire Health team to provide you with your purchase.
– By purchasing you confirm that you are competent to inject subcutaneously and will follow the provided instructions above
– You commit to dispose of the needles appropriately and agree that Ginspire Health LLC shares no responsibility for what is done or not done by yourself with the needles that are provided
– You understand that as with any drug there is a risk of allergic reaction, infection, metabolic disturbance. To reduce these risks you commit to exactly follow the instructions provided
– You accept that Ginspire Health LLC is not responsible for any adverse reaction experienced with the use of this supplement.
IMMEDIATELY CONTACT THE GINSPIRE HEALTH TEAM BY EMAIL WITH ANY CONCERNS OR ISSUES AT SUPPORT@GINSPIREHEALTH.COM
BY PURCHASING FROM GINSPIRE HEALTH, YOU ARE PROVIDING YOUR DIGITAL SIGNATURE AND VERBAL AUTHORIZATION CONFIRMING THAT YOU UNDERSTAND WHAT YOU MUST DO TO STORE & ADMINISTER AND THAT YOU ACCEPT THE RISKS OUTLINED ON THIS WEB PAGE.